This privacy statement (the “Statement”) outlines myTAX101’s (“we’, “us’, “our”) commitment to the protection of your personal information that we collect directly from you. We recognize that you have the choice of how your personal information is shared.  In our quest to provide quality professional services, we encourage you to make decisions that will enable us to deliver our services in a way that will satisfy you completely. If you do not wish to provide personal information to us then you do not have to do so, but it may affect your use of this website or the services offered on it.

We may change this policy statement from time to time by updating this page. You should check this page regularly to remain current with respect to this statement. This statement is effective from 1 December 2017.

 

1. Collection of personal information

We may ask you to provide us with personal information such as your name, address, phone number, or email address, if you wish to:

• Submit a comment, question or request by email;
• Subscribe to receive information online;
• Request a service;
• Provide feedback, participate in online surveys or participate in promotional events.

Any personal information you provide will be used to respond to your specific comment/question and/or to provide you with the requested service.

We do not collect sensitive information about visitors to our website. Information may be logged about your access and use of our website, including through the use of internet cookies, your communication with our website, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider.

We may contact you to voluntarily respond to questionnaires, surveys or market research to get your opinion and feedback. We will always seek your permission when gathering these kinds of information. Providing this information is optional to you.

If we receive your personal information from a third party, we will protect it as set out in this statement.

 

2. Use of personal information

We collect and use your personal information for purposes including:

• delivering the professional service you request from us;
• to better understand your needs, enabling us to improve our services;
• for internal record keeping;
• to circulate promotional emails about our services or other information which we think may be of interest to you;
• to contact you for market research purposes.

We use of your personal information in accordance with the code of ethics that govern our professional standards and by the laws and regulations that require us to maintain your confidentiality, trust and confidence. We take this undertaking seriously as it forms the basis of our relationship with you.

 

3. Disclosure of personal information

We take reasonable care to ensure that the information you make directly available to us during the course of providing you with our services will be protected and held with the strictest of confidence.

We may disclose personal information:

• for the purpose of providing services to clients;
• to courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
• to third parties, including agents or sub-contractors, who assist us in providing information, services or direct marketing to you.

Where we disclose your personal information to third parties for these purposes, the third party will be obligated to use that personal information in accordance with our privacy standards.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.

 

4. Controlling your personal information

The security of your personal and business information is our priority. We safeguard your information by preserving physical, electronic, and procedural security in accordance with the applicable laws.  To that, we take pride as professionals who are trained in the proper handling and safeguarding of personal information.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at privacy@mytax101.com. We will respond to any request within a reasonable time and will endeavour to promptly correct any personal information found to be incorrect so that the personal information is accurate, up to date, complete, relevant and not misleading.

Whereas safeguards are in place with respect to electronic communication (e.g. through email), if you choose to provide us with information via our website, please be guided to provide only the information that will allow us to address your needs and concerns. No information transmitted over the internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. We cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with our policies.

We encourage you to learn about protecting your own computer to ensure that your online activities remain private.

 

5. Complaints

If you believe that we have breached legal or regulatory privacy principles and wish to make a complaint about that breach, please email us at privacy@mytax101.com with details of the breach. We will promptly investigate your complaint and respond to you in writing regarding the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.

 

6. Links to other websites

Our website may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide by visiting such websites. These websites are not governed by this Statement.

 

This Privacy Statement has been created specifically for myTAX101.